Questions? We got answers!
Do you offer free shipping?
Free shipping for the Netherlands, Belgium and Germany. For other countries, free shipping for orders above 95€.
To which countries do you ship?
We ship for free to the following countries:
- The Netherlands
We ship to the following countries for free if ordered above €95,-, when ordered below €95,- shipping will be € 6.95:
- United Kingdom
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 2-3 business days to arrive within NL, BE & DE. Delivery to other countries will take up to 3 - 10 days. Delivery details will be provided in your confirmation email.
Do we offer free returns?
You can create your return by clicking here. For returns from The Netherlands, Belgium and Germany the return cost is € 6.95. For other countries we can provide a return label for € 9.95.
What is "Pay" later?
With "Pay later" you pay for your order afterwards as soon as you have received it and have decided to keep it. That way you never pay for what you return. You fill in your name, address, place of residence, e-mail address and other information that you always have at hand and you pay when it suits you during the payment period of 14 days. Paying afterwards with Klarna is safe and simple. You can find the payment details of your purchase on the invoice you receive from us. Of course you can always look up the payment details by logging in to the Klarna App or at the top of this page.
What payment providers do you provide?
We provide the following Payment Methods:
- American Express
- Apple Pay
- Google Pay
- Shop Pay
What is Lyocell?
Lyocell is made from eucalyptus trees that don't need much water, any pesticides, or even healthy soil, it's an environmentally friendly material. It also takes less water to produce than cotton and 99% of the chemicals used in the processing can be recovered and recycled. Learn more here.
How do I contact customer service?
Have a question? Need some help? Contact us!