FAQ
Questions? We got answers!
Do you offer free shipping?
For the Netherlands, Belgium and Germany, shipping is €5.95 for orders under €50, and free for orders from €50.
For all other countries we ship to, shipping is €6.95 and free for orders from €69.
Full details are on our Shipping and Returns page.
To which countries do you ship?
We ship within the European Union only.
Free shipping from €50 (€5.95 below €50):
- The Netherlands
- Belgium
- Germany
Free shipping from €69 (€6.95 below €69):
- Austria
- Bulgaria
- Croatia
- Czechia
- Denmark
- Estonia
- Finland
- France
- Ireland
- Italy
- Lithuania
- Luxembourg
- Poland
- Portugal
- Spain
- Sweden
How long will it take to get my order?
Orders to the Netherlands take one to two working days. Belgium and Germany take two to five working days. Other countries take two to seven working days.
Order before 21:00 for same-day shipping to the Netherlands and Belgium. You will receive a tracking code as soon as your order has been shipped.
Do you offer free returns?
Yes. You can create your return by clicking here. Returns from The Netherlands, Belgium and Germany are free of charge, within 30 days of delivery. For other countries we can provide a return label for €9.95.
What is 'Pay later'?
With 'Pay later' you pay for your order afterwards, once you have received it and decided to keep it. That way you never pay for what you return. You fill in your name, address, place of residence and e-mail address, and you pay when it suits you within the 14-day payment period.
Paying afterwards with Klarna is safe and simple. You can find the payment details of your purchase on the invoice you receive from us, or by logging in to the Klarna app.
What payment methods do you accept?
We accept the following payment methods:
- iDEAL
- Bancontact
- Klarna
- PayPal
- Visa
- Mastercard
- Maestro
- American Express
- UnionPay
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed through Shopify's secure checkout with SSL encryption.
What is Lyocell?
Lyocell is made from eucalyptus trees that don't need much water, any pesticides, or even healthy soil, which makes it an environmentally friendly material. It also takes less water to produce than cotton, and 99% of the chemicals used in processing can be recovered and recycled. Learn more here.
How do I contact customer service?
Have a question? Need some help? Contact us or email info@lebasq.com. We reply within 24–48 hours on business days.

